Ozalp Ozer

Please e-mail me if you cannot download a paper or you'd like a copy of a paper not listed below.

Recommender Systems under Privacy Protection (with C. Kucukgul, S. Wang), last revised in 2025. Download
It Takes Two to Make It Right: How Nurses' Response to Sepsis Alerts Impacts Physicians' Process Compliance (with M. Ayvaci, Z. Mobini), Forthcoming in Manufacturing & Service Ops Management, 2025. Download
To Catch a Killer: A Data-Driven Personalized and Compliance-Aware Sepsis Alert System. (with M. Ayvaci and Z. Mobini), Jan 2021. Download

Winner (1st place), 2021 College of Healthcare Operations Management (CHOM) Best Paper Award.

Pricing and Inventory Management When Consumers' Emotions Run High. (with A. Rout, and S. Simsek), July 2021. Download

Honarable mention (3rd place), 2021 College of Behavioral Operations Management (CBOM) Best Paper Award.

Damned if You Buy, Damned if You Wait: An Empirical Investigation of Customer Regret Under Markdown Pricing and Its Implications to Retailing (with I. Sul and S. Simsek), June 2020. Download

Finalist (3rd place), INFORMS MSOM Society Student Best Paper Award Competition, 2020.

Dynamic Pricing and Timing of Upgrades. (with M. Cakanyildirim and X. Zhang), Sept 2017, revised July 2019, May 2020. Download

Finalist (3rd place), INFORMS IBM Service Science Best Paper Award Competition, 2017.

If the Inventory Manager Knew: Value of Visibility and RFID under Imperfect Inventory Information. (with A. Atali, H.Lee), Nov 2004; Revised Sept 2006. Download

The Oxford Handbook of Pricing Management (with R. Phillips), August 2012. Available from Amazon, Barnes & Noble, or OUP.

Please e-mail me if you are unable to download any papers below.

Measuring the Efficacy of Amazon's Recommendation Systems (with S. Simsek, X. Zhao, E. Dee, V. Yu), 2024. Tutorials in Operations Research, pp 224-243, Oct., 2024. Download or SSRN
Dual Value of Delayed Incentives: An Empirical Investigation of Gift Card Promotions. (with B. Kadiyala, S. Simsek), Manufacturing & Service Ops Management, 26(5), 1806-1825, 2024. Download or SSRN
To Earmark or to Non-Earmark? The Role of Control, Transparency, Salience and Warm-Glow. (with G. Urrea and S. Villa). Manufacturing & Service Ops Management, 26(2), 739-757, 2024. Download or SSRN
- Runner Up (2nd place), 2023 College of Humanitarian Operations and Crisis Management (HOCM) Best Paper Award.
- Honorable mention (3rd place), 2021 INFORMS Behavioral OM Best Paper Award.
Information and Incentives in Inventory Management (with B. Kadiyala and H. Lee). The Research Handbook on Inventory Management, (Eds. J. Song), Chapter 12, 261-287, 2023. Download or SSRN
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis. (with I. Adjerid and M. Ayvaci), Manufacturing & Service Ops Management, 25(4), 1545-1566, 2023. Download or SSRN

Runner Up (2nd Place), 2018 Conference on Health IT and Analytics (CHITA) Best Paper Award.

The Winner's Curse in Dynamic Forecasting of Auction Data: Empirical Evidence from eBay. (with E. Haruvy, M. Hejazi Nia, and S. Simsek), Manufacturing & Service Ops Management, 25(3), pp. 811-1208, 2023. Download or SSRN
Engineering Social Learning: Information Design of Time-Locked Sales Campaigns for Online Platforms. (with C. Kucukgul and S. Wang), Management Science, 68(7), pp. 4899-4918, 2022. Download or SSRN

Second place, INFORMS J. McGill R&PM Society Student Best Paper Award Competition, 2021.

On the Large-Scale Production of a New Vaccine. (with A. Angelus), Production and Operations Management, 31(7), pp. 3043-3060, 2022. Download or SSRN
Are We Strategically Naive or Guided by Trust and Trustworthiness in Cheap-Talk Communication? (with X. Li, U. Subramanian), Management Science, 68 (1) pp. 376-398, 2022. Download or SSRN
Data-Driven Approaches to Targeting Promotion E-Mails: The Case of Delayed Incentives. (with B. Kadiyala and S. Simsek), Production and Operations Management, 30 (3) pp. 766-782, 2021. Download or SSRN
When Variability Trumps Volatility: Optimal Control and Value of Reverse Logistics in Supply Chains with Multiple Flows of Product. (with A. Angelus), Manufacturing & Service Ops Management, 23(5) pp. 1175-1195, 2021. Download or SSRN
Network Trust and Trust Behaviors Among Executives in Supply Chain Interactions. (with E. Choi and K. Zheng), Management Science, 66(12) pp. 5485-6064, 2020. Download or SSRN
A Mechanism Design Approach to Vendor Managed Inventory. (with B. Kadiyala and A. Bensousan), Management Science, 66(6) pp. 2628-2652, 2020. Download or SSRN
Behavioral Operations: Past, Present and Future. (with K. Donohue and K. Zheng). Manufacturing & Service Operations Management, 22(1) pp. 191-202, 2020. Download or SSRN
Supply Chain Contracts that Prevent Information Leakage. (with Y. Chen). Management Science, 65(12) pp. 5619–5650, 2019. Download or SSRN
Why Markdown as a Pricing Modality? (with E. Adida). Management Science, 65(5) pp. 2161-2178, 2019. Download or SSRN
Trust and Trustworthiness. (with Y. Zheng). The Handbook of Behavioral Operations (Eds. K. Donohue, E. Katok and S. Leider), Ch. 14, pp. 489-524, 2018, Wiley. Download or SSRN
Information Sharing, Advice Provision or Delegation: What Leads to Higher Trust and Trustworthiness? (with U. Subramanian and Y. Wang). Management Science, 64(1) pp. 474-493, 2018. Download or SSRN
Establishing Trust and Trustworthiness in Supply Chain Information Sharing. (with Y. Zheng). Handbook of Information Exchange in SCM (Eds. A. Ha and C. Tang) pp. 287-312, 2017. Download or SSRN
Characterizing the Structure of Optimal Stopping Policies. (with S. Oh). Production and Operations Management 25 (11) pp. 1820-1838, 2016. Download or SSRN
Knowledge You Can Act On: Optimal Policies for Assembly Systems with Expediting and Advance Demand Information. (with A. Angelus). Operations Research 64(6) pp. 1338-1371, 2016. Download or SSRN
Markdown or Everyday-Low-Price? The Role of Behavioral Motives. (with Y. Zheng). Management Science 62(2) pp. 326-346, 2016. Download or SSRN
All You Need is Trust? An Examination of Interorganizational Supply Chain Projects. (with A. Brinkoff and G. Sargut). Production and Operations Management 24(2) pp. 181-200, 2015. Download or SSRN
Integrating Dynamic Time-to-Market, Pricing, Production and Sales Channel Decisions. (with O. Uncu). Europ. J. Operational Research 242(2), pp. 487-500, 2015. Download or SSRN
Trust, Trustworthiness, and Information Sharing in Supply Chains Bridging China and the U.S. (with Y. Zheng and Y. Ren). Management Science 60(10) pp. 2435-2460, 2014. Download or SSRN
- Runner Up for the 2013 INFORMS Behavioral Operations Management Section Best Working Paper Award.
Mechanism Design for Capacity Planning under Dynamic Evolutions of Asymmetric Demand Forecasts. (with S. Oh). Management Science 59(4) pp. 987-1007, 2013. Download or long version
- An Addendum to "Mechanism Design for Capacity Planning under Dynamic Evolutions of Asymmetric Demand Forecasts."Download
Competing on Time: An Integrated Framework to Optimize Dynamic Time-to-Market and Production Decisions. (with O. Uncu). Production and Operations Management 22(3) pp. 473-488, 2013. Download or long version
Behavioral Issues in Pricing Management. (with Y. Zheng).Chapter 20 in The Oxford Handbook of Pricing Management (Eds. O. Ozer and R. Phillips), 2012. Download
Pricing in Business-to-Business Contracts: Sharing Risk, Profit and Information. (with M. Kaya). Chapter 29 in The Oxford Handbook of Pricing Management (Eds. O. Ozer and R. Phillips), 2012. Download
Stochastic Multi-Item Inventory Systems with Markov-Modulated Demands and Production Quantity Requirements. (with A. Atali). Probability in the Engineering and Informational Sciences 26, pp.263-293, 2012. Download or SSRN
- An Addendum to "Stochastic Multi-Item Inventory Systems with Markov-Modulated Demands and Production Quantity Requirements."Download
Trust in Forecast Information Sharing. (with Y. Zheng and K. Chen). Management Science 57(6), pp. 1111-1137, 2011. Download or SSRN
- An Addendum to "Trust in Forecast Information Sharing."Download
- INFORMS 2014 Management Science Best Paper Award.
Supply Chain Sourcing under Asymmetric Information. (with G. Raz). Production and Operations Management 20(1), pp. 92-115, 2011. Download or SSRN
Inventory Management: Information, Coordination and Rationality. Chapter 13 in Planning Production and Inventories in the Extended Enterprise (Eds K. Kempf, P. Keskinocak and R. Uzsoy), pp. 321-365, 2011. Download (Or for an earlier version SSRN)
Information Acquisition via Pricing and Advance Selling for Capacity Planning: When to Stop and Act? (with T. Boyaci). Operations Research 58(5), pp. 1328-1349, 2010. Download or SSRN
Channel Incentives in Sharing New Product Demand Information and Robust Contracts. (with H. Liu). Europ. J. Operational Research 207(3), pp. 1341-1349, 2010. Download or SSRN
Quality Risk in Outsourcing: Noncontractible Product Quality and Private Quality Cost Information. (with M. Kaya). Naval Research Logistics 56, pp. 669-685, 2009. Download or SSRN
- A short version appeared in MSOM 2005 Chicago Conference Proceedings. Download
Managing a Product Family under Stochastic Technological Changes. (with H. Liu). Int. J. of Prod. Economics 122, pp. 567–580, 2009. Download or SSRN
Promised Lead Time Contracts under Asymmetric Information. (with H. Lutze). Operations Research 56(4), pp. 898-915, 2008. Download
- An Addendum to "Promised Lead Time Contracts under Asymmetric Information." Download
Stock Positioning and Performance Evaluation for Distribution Systems with Service Constraints. (with H. Xiong). IIE Transactions 40(12), pp. 1141-1157, 2008. Download or SSRN
Dual Sales Channel Management with Service Competition. (with K. Chen and M. Kaya). Manufacturing & Service Operations Management 10 (4),pp. 654-675, 2008. Download
- An Addendum to "Dual Sales Channel Management with Service Competition." Download
Order Progress Information: Dynamic Emergency Ordering Policies. (with G. Gaukler and W. Hausman). Production and Operations Management 17(6), pp. 599-613, 2008. Download or SSRN
Bounds, Heuristics and Approximations for Distribution Systems. (with G. Gallego and P. Zipkin). Operations Research 55(3), pp. 503-517, 2007. Download
Unlocking the True Value of RFID. (with H. Lee). Production and Operations Management 16(1), pp. 40-64, 2007. Download
Selling to the "Newsvendor" with a Forecast Update: Analysis of a Dual Purchase Contract. (with. O. Uncu and W. Wei). Europ. J. Operational Research 182(3), pp. 1150-1176, 2007. Download
Strategic Commitments for an Optimal Capacity Decision Under Asymmetric Forecast Information. (with W. Wei). Management Science 52(8), pp. 1238-1257, 2006. Download
- An Addendum to "Strategic Commitments for an Optimal Capacity Decision. Download
A New Algorithm and a New Heuristic for Serial Systems (with G. Gallego). Operations Research Letters 33(4), pp. 349-362, 2005. Download
An Incentive Structure for the Management of Supplier Quality. (with P. Neise and M.F. Zaeh). Referred Proceedings of the Changeble, Agile, Reconfigurable and Virtual Production, 2005. Download
Inventory Control with Limited Capacity and advance Demand Information. (with W. Wei). Operations Research 52(6), pp.988-1000, 2004. Download
- An Addendum to "Inventory Control with Limited Capacity and Inventory Control." Download
Operations Management. (with E. Anderson and G. Raz) Publisher Australian Graduate School of Management, UNSW Sydney 2052, 2004.
Replenishment Strategies for Distribution Systems under Advance Demand Information. Management Science 49(3), pp. 255-272, 2003. Download
Optimal Replenishment Policies for Multiechelon Inventory Problems under Advance Demand Information. (with G. Gallego). Manufacturing & Service Operations Management 5(2), pp. 157-175, 2003. Download
Integrating Replenishment Decision with Advance Demand Information. (with G. Gallego). Management Science 47(10), pp. 1344-1360, 2001. Download
Optimal Use of Demand Information in Supply Chain Management. (with G. Gallego). Ch. 5 in Supply Chain Structures, Eds. J. Song and D. Yao, pp. 119-160, 2001. Download

Vidoco: Demand Forecast Information Sharing. Chapter 1 in Advances in Business, Operations and Product Analytics, M. Drake (Ed.), Pearson, New Jersey, 2016. Download
Hitachi Global Storage Technologies: Competing on Time. Teaching Case, UTD and MIT, 2010. Download
Optimizing Time-to-Market Decisions for Hitachi Global Storage Technologies, Inc. The Supply Chain Connection, Vol 13(1), 2006. Download
Capacity and Quality Risk in Decentralized Supply Chains. The Supply Chain Connection, Vol 10(4), 2004. Download
XMicron: Optimizing Product Mix. (with S. Lindsay and B. Peleg).Teaching Case Stanford University, 2004. Download

Please e-mail me if you would like a copy of my recent presentations (below is a list of some of my tutorials).

INFORMS International Conference 2016 - Tutorial presentation on “Establishing Trust and Trustworthiness in Global Businesses.”
Manufacturing & Service Operations Management Conference 2014 - Tutorial presentation on "Time is Now: Behavioral Research in Supply Chains."
Behavioral Research in Operations Management 2012 - Tutorial presentation on "Analytical and Behavioral Methods."
INFORMS 2011 - Tutorial presentation on "Forecast Information Sharing: The Role of Contracts, Behavior and Timing."

Alien Technology, Morgan Hill, CA.
Amazon, Seattle, WA.
Arizona State University, WP Carey School of Business.
Bilkent University, Ankara, Turkey.
Boeing Center for Technology Management, Washington University, Olin School of Business.
Bogazici University, Istanbul, Turkey.
Boston College, Carroll School of Management.
Case Western Reserve, Weatherhead School of Management.
Carnegie Mellon University, Tepper School of Business.
Clemson University, College of Business Distinguished Speaker Series.
Chinese University of Hong Kong, Business School.
Columbia University, Joint IEOR/DRO Seminar.
Cornell University, Johnson Graduate School of Business.
Dartmouth College, Tuck School of Business.
Duke University, Fuqua School of Business.
École Polytechnique Fédérale de Lausanne.
Eindhoven University of Technology, Guest of OPAC/BETA.
Ericsson, Stockholm, Sweden.
European School of Management and Technology (ESMT), Berlin, Germany.
General Motors, Detroit.
George Washington University, School of Business.
Hewlett-Packard (HP), Palo Alto.
Hitachi GST, San Jose.
Hong Kong University of Science and Technology, Business School.
Indiana University, Kelley School of Business.
Intel, Santa Clara.
International Business Machines (IBM), New York.
INSEAD.
Johns Hopkins University, Carey Business School.
Lehigh University, Industrial and Systems Engineering.
London Business School.
London School of Economics.
Massachusetts Institute of Technology (MIT) ORC, Sloan School of Management.
McGill University, Desautels Faculty of Management.
McMaster University, DeGroote School of Business.
National University of Singapore (NUS) Business School.
Neiman Marcus, Dallas.
New York University, Leonard N. Stern School of Business (Professor-in-Residence).
Nokia, Palo Alto.
Northeastern University, Shenyang, China.
Northwestern University, The Kellogg School of Management.
Rotterdam University of Applied Sciences, Rotterdam Business School.
Roundtable on Emerging research in Manufacturing, Alliance for Innovative Manufacturing, Stanford University.
Rutgers, The State University of New Jersey, ISYE.
SAP Labs Inc, Palo Alto.
Santa Clara University, Leavey School of Business.
Southern Methodist University, Cox Business School.
Supply Chain Thought Leaders Roundtable, Istanbul, Turkey.
Supply Chain Thought Leaders Roundtable, Madrid, Spain.
Supply Chain Thought Leaders Roundtable, St. Louis, USA.
Stanford University, GSB, MSE.
Technical University of Eindhoven (TU/e).
Texas A&M University, Mays Business School.
Temple University, Fox School of Business.
The Hong Kong University of Science and Technology, Hong Kong.
The Pennsylvania State University, Smeal College of Business.
Tsinghua University, Beijing, China.
University College London.
University Hospitals of Cleveland.
University of California, Berkeley, IEOR.
University of California, Los Angeles, Anderson School of Management.
University of California, Riverside, Anderson Graduate School of Management.
University of California, San Diego, Rady School of Management.
University of Cambridge, Judge Business School.
University of Chicago, Booth School of Business.
University of Cincinnati, Lindner College of Business.
University of Colorado Boulder, Leeds School of Business.
University of Florida, Gainesville, Warrington College of Business Administration.
University of Michigan, Ann Arbor, Ross School of Business and IOE.
University of Minnesota, Carlson School of Management and School of Engineering.
University of North Carolina, Chapel Hill, Kenan-Flagler Business School.
University of Oregon, Lundquist College of Business.
University of Pennsylvania, The Wharton School.
University of Southern California, Marshall School of Business.
University of Texas, Austin, McCombs School of Business.
University of Texas, Dallas, Jindal School of Management.
University of Texas, Tyler, College of Business & Technology
University of Toronto, Rotman School of Management.
University of Washington, Seattle, Michael G. Foster School of Business.
University of Wisconsin at Madison, Wisconsin Business School.
Washington University, Olin School of Business.
Yasar University, Izmir, Turkey.

Partial List of Working Papers

Books

Publications

Sample Articles, Teaching Notes and Cases

Sample Presentations

Sample Invited Presentations and Seminars @

Additional Information (Teaching)